Hotel Management
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Mentor: Mr Andy Chen, Assistant Manager (M1 Hotel, Yau Ma Tei)
Angie Ho & Janice Lo
From August 1-3, 2017, we for fortunate to be assigned to job shadow staff at M1 Hotel, an experience we found to be definitely rewarding and memorable. As Front Desk Officers, our duties were mainly to help guests check-in at the hotel, attach luggage tags and ensuring the luggage reached their rooms. We also helped guests with the check-out procedures. Being at the hotel reception, we were the first point of contact for the arriving guests and this made us aware that we had to answer their queries in a professional manner.
The job shadowing programme not only allowed us to get a glimpse into the job of a front desk officer, but it also broadened our horizons when working in an office environment. The hotel experience boosted our confidence level and allowed us to hone our communication skills when interacting with staff members and guests. Our visit to the various hotel departments helped us to better understand the workings of a hotel. We feel a deep sense of gratitude for this precious opportunity which has definitely given us more awareness of a possible future career option.
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Mentor: Mr Wilson Choi, General Manager (IBIS Hotel (North Point))
Xenia Tsing & Khairpuri Neha Kuman
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Our 5-day job shadowing experience at Hotel Ibis, North Point, from 14 to 18 August, 2017, was quite remarkable. Over the course of these 5 days, we were able to observe and learn from the hotel’s six main departments. We were given the chance to help the staff in the Housekeeping and Food and Beverages Department. During Housekeeping, we assisted the hotel staff in carrying out their duties. When working for the Food and Beverage Department, we helped arrange bread baskets and helped organize dining tables. We found all the staff to be kind, honest and helpful, especially when we were asking multiple questions about the hotel industry.
Through this experience, we learnt a lot about the hospitality field and the requirements to enter it. We also learnt that communication and teamwork is key in this sector as needs of hotel guests have to be met through effective communication and coordination of various departments.
